This website hosting agreement is between , an individual a(n) (the "Host") and , an individual a(n) (the "User").
The Host is engaged in the business of providing hosting and related services.
The User wants to retain the Host to perform the services provided for in this agreement.
The parties therefore agree as follows:
1. ENGAGEMENT; SERVICES.
The Host shall provide the services set forth in Exhibit A (the "Services"), as described in Exhibit B ("Service Level Agreement").
2. PRICE; PAYMENT.
If the Host cannot provide the availability level indicated in the Service Level Agreement, and the User complies with its credit request procedures, the User shall receive a credit based upon the credit percentages in Exhibit B. The Host shall include any credit due under that agreement on the next invoice.
3. TERM; TERMINATION.
4. CUSTOMER SERVICE.
The Host shall consult with the User via telephone or electronic mail about how to use of the system on the terms set forth in the Service Level Agreement, but will not assist with any services not maintained or controlled by the Host as part of this Agreement. Third-party applications, mail-enabled printers/scanners, web services, and custom transport rules may be supported but will be scoped and billed separately.
5. SECURITY; BACK-UP.
6. CONTENT.
7. CONFIDENTIAL INFORMATION.
8. NATURE OF RELATIONSHIP.
The relationship of the parties under this agreement is one of independent contractors, and no joint venture, partnership, agency, employer-employee, or similar relationship is created in or by this agreement. Neither party may assume or create obligations on the other party's behalf, and neither party may take any action that creates the appearance of such authority.
9. NO CONFLICT OF INTEREST; OTHER ACTIVITIES.
During the Term, the Host may engage in other website hosting activities, except that the Host may not accept work, enter into contracts, or accept obligations inconsistent or incompatible with the Host's obligations or the scope of Services to be rendered for the User under this agreement.
10. INDEMNIFICATION.
11. INTELLECTUAL PROPERTY.
12. GOVERNING LAW.
13. AMENDMENTS.
No amendment to this agreement will be effective unless it is in writing and signed by both parties.
14. ASSIGNMENT AND DELEGATION.
15. COUNTERPARTS; ELECTRONIC SIGNATURES.
16. SEVERABILITY.
If any one or more of the provisions contained in this agreement is, for any reason, held to be invalid, illegal, or unenforceable in any respect, that invalidity, illegality, or unenforceability will not affect any other provisions of this agreement, but this agreement will be construed as if those invalid, illegal, or unenforceable provisions had never been contained in it, unless the deletion of those provisions would result in such a material change so as to cause completion of the transactions contemplated by this agreement to be unreasonable.
17. NOTICES.
18. WAIVER.
No waiver of a breach, failure of any condition, or any right or remedy contained in or granted by the provisions of this agreement will be effective unless it is in writing and signed by the party waiving the breach, failure, right, or remedy. No waiver of any breach, failure, right, or remedy will be deemed a waiver of any other breach, failure, right, or remedy, whether or not similar, and no waiver will constitute a continuing waiver, unless the writing so specifies.
19. ENTIRE AGREEMENT.
This agreement constitutes the final agreement of the parties. It is the complete and exclusive expression of the parties' agreement about the subject matter of this agreement. All prior and contemporaneous communications, negotiations, and agreements between the parties relating to the subject matter of this agreement are expressly merged into and superseded by this agreement. The provisions of this agreement may not be explained, supplemented, or qualified by evidence of trade usage or a prior course of dealings. Neither party was induced to enter this agreement by, and neither party is relying on, any statement, representation, warranty, or agreement of the other party except those set forth expressly in this agreement. Except as set forth expressly in this agreement, there are no conditions precedent to this agreement's effectiveness.
20. HEADINGS.
The descriptive headings of the sections and subsections of this agreement are for convenience only, and do not affect this agreement's construction or interpretation.
21. EFFECTIVENESS.
This agreement will become effective when all parties have signed it. The date this agreement is signed by the last party to sign it (as indicated by the date associated with that party's signature) will be deemed the date of this agreement.
22. NECESSARY ACTS; FURTHER ASSURANCES.
Each party shall use all reasonable efforts to take, or cause to be taken, all actions necessary or desirable to consummate and make effective the transactions this agreement contemplates or to evidence or carry out the intent and purposes of this agreement.
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Each party is signing this agreement on the date stated opposite that party's signature.
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EXHIBIT A
Attach description of services and fees
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EXHIBIT B
SERVICE LEVEL AGREEMENT
The Services are provided subject to the following terms, referred to as a "Service Level Agreement."
1. HOST SERVICES AVAILABILITY.
The Host shall use reasonable efforts to provide the Services at all times during the Term. However, from time to time Host services may be inaccessible or inoperable for any reason, including: (a) equipment malfunctions; (b) periodic maintenance procedures or repairs that the Host may undertake; or (c) causes beyond the Host's control or that are not reasonably foreseeable by the Host. The Host shall provide as much advance notice as customary and reasonable for any unscheduled or emergency maintenance.
2. 100% NETWORK UPTIME.
3. -HOUR REPLACEMENT GUARANTEE FOR HARDWARE FAILURE.
4. PUBLIC CLOUD HOSTING AND PRIVATE CLOUD HOSTING.
5. DEDICATED HOSTING.
6. SCHEDULED MAINTENANCE.
7. EMERGENCY MAINTENANCE.
8. HARDWARE REPLACEMENT.
The Host may replace hardware for any reason, at any time.
9. DOWNTIME EXCLUSIONS.
The unavailability of Host services due to the following will not be considered to be downtime (and credits will not be issued) ("Excusable Downtime"):
10. CREDIT REQUEST AND LIMITATIONS.
11. TROUBLE TICKETS.
A member of the Host's Network Operations Center Service Desk staff will be available to assist you with problems and questions regarding the hosting services. The Host will supply telephone or email support to you regarding the hosting services 24 hours a day, 7 days a week. If problem is determined to be non-hosting environment related a charge may be incurred at an hourly rate of .
12. HOST WILL ONLY PAY CREDITS FOR DOWNTIME OR OUTAGES.
The Host is not liable for any damages the User claims to have suffered because of Host downtime or outages, including the unavailability of software, operating systems, applications, and data.
13. INTERNET BANDWIDTH.