With a new generation of hospitality professionals budding careers, plus the increasing threat of hotel fraud, sometimes it helps to go back to basics and level set on key processes at a hotel.
One such process Sertifi enables is credit card authorizations. Our solution helps hotels get card authorization forms back 90% faster, all while detecting fraud early to reduce your chargeback risk.
Even if you know what an authorization form is, stick with us, as you may be leaving gaps in your authorization process that could cost you revenue and time.
A hotel credit card authorization form is a document that allows the hotel to process a credit card that is not in possession of the guest staying at their property. For example, it's common to use an authorization form when a business is paying for an employee's stay or a parent is paying for a child's stay.
Using the form, the cardholder (via signature) authorizes the card to be charged throughout the guest's stay. By getting the cardholder's consent, the hotel protects itself from transaction disputes and ensures a smooth payment process for their guest.
It's important to capture specific details to protect both you and your guest. You can also use this information to spot a potential fraudster at work.